MerchNOW Reviews

they offer good stuff and ship quickly. I love them!! thank you so muchhh

I love, love my Tabitha T-Shirt. I love Tabitha in any form. I ordered my shirt and the quality is outstanding. Color is gorgeous. Shipping was super fast. It was delivered before noon on the 5th day. I will be ordering again. Great Job, Y'all ????????????

The worst. Always mess up orders, especially forgetting items, other times damaging products. Overcharge for merch and for shipping, then delay shipping and lie about how long shipping takes - even when taking into account covid postal delays. Seriously, I've had things take 2 months when they said it would take a week, pre-covid and during. Rude customer service that doesn't do anything to make you happy when they totally mess up your order. Unprofessional and irresponsible, they do not care at all about customer satisfaction. I've been buying merch from them for maybe 8 years and I've had way more bad than good experiences. I wish bands would use other merch sites so I could stop giving them money and business.

I had the pleasure of working with Brooklyn regarding my recent preorder. I wanted to switch to a different variant of my LP and she made the process quick, efficient, and really easy! Definitely recommend MerchNOW for all your vinyl purchases.

I had to do a return because the shirt that I purchased ran smaller than I anticipated.
I wasn’t looking forward to having to go back and forth with customer service but it actually ended up being a very pleasant experience! Kaylie was very kind and helped me resolve the issue. Her positive attitude was very refreshing and she provided excellent customer service!!

Have ordered a number of items from them and have been very pleased. Customer service has been upfront and forthright with communication regarding shipping delays. Will definitely do business with again.

I've been ordering from MerchNow for 6 years, and I've never really had a problem with them. Sometimes their products can be cheap (they are marked lower in price) but all in all fast shipping and the products come as described.

Ordered one tee back at the beginning of May, just received a partial refund because it was returned to sender. Contacted them and was told they wont refund the shipping portion to me because it wasn't an error on their end. Checked the tracking link that was sent on the day it was shipped, 4th June, there was nothing until the 19th to the 23rd October where it says it has been delivered. To ALBANY NY! That's over 3,000 miles away.

Ordered shirt from MerchNow. Normally don't order frlm sites like this, but very happy with quality and shipping. Will order again.

The pictures came out amazing and the service was great! I highly recommend :)

Order of assorted shirts was shipped quickly but there was a manufacturing problem with 2 of them. I emailed them and they promptly responded and sent replacements 2 day air that day! The replacements were perfect.

Had an order arrive totally destroyed, they were quick to respond to my emails (within an hour) and were awesome and instantly sent off a replacement